Customer engagement with the human touch

In the race to automate engagement a simple fact is continuously overlooked; customers are humans and still demand the human touch – now more than ever. Use Crikle to deliver the high-quality customer experience that leads to improved conversion, retention, and overall business performance.

Today’s customer expects to connect with businesses on their terms. They may prefer to send simple questions over live chat or order quickly via
e-commerce, but when faced with a challenge, their preference for
self-service evaporates; they want to talk to a qualified human expert.

With Crikle, you can efficiently answer their queries and issues by connecting them face-to-face with your experienced team within seconds. Bring back that real-life experience – customers will repay you with repeated business and loyalty.
 

Your customers still want to speak with you

What makes for a truly good digital customer experience? Speed. Convenience. Consistency. Friendliness. And the human touch—that is, creating real connections by making online interactions feel more human. You still need authentic engagements with your customers not only during presales but also during customer service to retain their business and loyalty. The human touch is – and always will be, important.

Thousands of happy customers spanning every industry

“The Crikle remote sales platform has been a fantastic key addition for Optiplan, ensuring our clients have a safe, informative, and responsive experience from start to finish, enabling them to bring their dream kitchens into reality.”

Mustafa Ghaddar

National Head of Showrooms

“Crikle has been an invaluable tool for driving sales forward in an intuitive, efficient, and professional way. This is a product you cannot do without during these times, and we intend to use it as much as possible from now on.”

Angus Barnett

Director and Cofounder

"Crikle finally gives us total control over every aspect of our campaigns, enhancing our professionalism and leaving our customers asking “How’d they do that?”. Crikle is a game-changer—and I have a feeling I’ve seen only the tip of the iceberg so far."

Lou Bortone

CEO

"The engagement we have with Crikle has enabled us to sell our products nationally. For Optiplan, Crikle is here to stay."

Andrew Briggs

Head of Design

“The Crikle remote sales platform has been a fantastic key addition for Optiplan, ensuring our clients have a safe, informative, and responsive experience from start to finish, enabling them to bring their dream kitchens into reality.”

Mustafa Ghaddar

National Head of Showrooms

“The Crikle remote sales platform has been a fantastic key addition for Optiplan, ensuring our clients have a safe, informative, and responsive experience from start to finish, enabling them to bring their dream kitchens into reality.”

Mustafa Ghaddar

National Head of Showrooms

“The Crikle remote sales platform has been a fantastic key addition for Optiplan, ensuring our clients have a safe, informative, and responsive experience from start to finish, enabling them to bring their dream kitchens into reality.”

Mustafa Ghaddar

National Head of Showrooms

“The Crikle remote sales platform has been a fantastic key addition for Optiplan, ensuring our clients have a safe, informative, and responsive experience from start to finish, enabling them to bring their dream kitchens into reality.”

Mustafa Ghaddar

National Head of Showrooms

Maximise revenue opportunities across the customer lifecycle

Engaging customers over video chat enables your team to use the time-honed benefits of a face-to-face conversation to identify revenue opportunities, then translate these insights into a conversion. It’s that simple – but the results are incredible:

Opportunities for upselling and cross-selling increase
Repeat business increased through greater trust and loyalty
Instant and clear understanding of complex customer needs increases efficiency
Improved business performance for customer-focused brands
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High-quality engagements at any point in your customer journey

No other video chat platform provides the flexibility to connect face-to-face with customers via any channel; social media, paid search, email campaigns, website widget, live chat, WhatsApp, and more. Streamline their experience to impact your bottom line:

Double conversions by responding to leads right when they need you most

Improve retention with a modern, personalised approach to customer service

Increase customer satisfaction by making your team available for a face-to-face via any channel

Make money, save money, get a competitive edge—and save time.

The ultimate live customer engagement solution

Fully customisable to your business and brand
Embeddable on any webpage or campaign
Easily installed—no design or development required!
Set up in a matter of clicks—and launched within minutes

Social, search, and campaigns

Connect with prospects directly from your ads, campaigns, and outreach, converting clicks into conversations

Inbound Website Traffic

Convert website traffic into instant video chat interactions, turning visitors into qualified leads.

Customer Support

Quickly solve customer issues with effective face-to-face conversations, enhanced with show-and-guide technologies

Thousands of happy customers spanning every industry

“The Crikle remote sales platform has been a fantastic key addition for Optiplan, ensuring our clients have a safe, informative, and responsive experience from start to finish, enabling them to bring their dream kitchens into reality.”

Mustafa Ghaddar

National Head of Showrooms

“Crikle has been an invaluable tool for driving sales forward in an intuitive, efficient, and professional way. This is a product you cannot do without during these times, and we intend to use it as much as possible from now on.”

Angus Barnett

Director and Cofounder

"Crikle finally gives us total control over every aspect of our campaigns, enhancing our professionalism and leaving our customers asking “How’d they do that?”. Crikle is a game-changer—and I have a feeling I’ve seen only the tip of the iceberg so far."

Lou Bortone

CEO

"The engagement we have with Crikle has enabled us to sell our products nationally. For Optiplan, Crikle is here to stay."

Andrew Briggs

Head of Design

“The Crikle remote sales platform has been a fantastic key addition for Optiplan, ensuring our clients have a safe, informative, and responsive experience from start to finish, enabling them to bring their dream kitchens into reality.”

Mustafa Ghaddar

National Head of Showrooms

“The Crikle remote sales platform has been a fantastic key addition for Optiplan, ensuring our clients have a safe, informative, and responsive experience from start to finish, enabling them to bring their dream kitchens into reality.”

Mustafa Ghaddar

National Head of Showrooms

“The Crikle remote sales platform has been a fantastic key addition for Optiplan, ensuring our clients have a safe, informative, and responsive experience from start to finish, enabling them to bring their dream kitchens into reality.”

Mustafa Ghaddar

National Head of Showrooms

“The Crikle remote sales platform has been a fantastic key addition for Optiplan, ensuring our clients have a safe, informative, and responsive experience from start to finish, enabling them to bring their dream kitchens into reality.”

Mustafa Ghaddar

National Head of Showrooms

Prepare to boost visitor engagement and convert up to 73% more leads

Video chat mirroring the quality of in-person conversation

One-click CRM integration with HubSpot, Salesforce, and Zoho

Optimised calendar sync and scheduling to increase efficiency and ensure no opportunity is missed

HD presentation and screenshare capabilities

Built-in qualification functionalities like notes and checklists to keep leads warm

White-labelling and customisation to ensure total brand consistency

82% of consumers want more human interactions from brands. Deliver it with video chat.