Human Powered Customer Engagement

In the race to automate engagement a simple fact is continuously overlooked; customers are humans and still demand the human touch – now more than ever. Use Crikle to deliver the high-quality customer experience that leads to improved conversion, retention, and overall business performance.

Today’s customer expects to connect with businesses on their terms. They may prefer self service, to send simple questions over live chat, order quickly via e-commerce or want to be guided through the whole buying process. 

With Crikle Concierge, your customers can access the expertise of people within your business and choose how they shop; via self service or by speaking to a live expert. 

Augment online buying with the human touch and bring back that real-life experience – customers will repay you with repeated business and loyalty. 

Your customers want more personable experiences

What makes for a truly good customer experience? Speed. Convenience. Consistency. Friendliness. And the human touch—that is, making online interactions feel more human using a combination of live agent expertise, self service, powerful algorithms.  You still need authentic engagements with your customers not only during pre sales but also during customer service to retain their business and loyalty. The human touch is – and always will be, important.

Thousands of happy customers spanning every industry

“The Crikle remote sales platform has been a fantastic key addition for Optiplan, ensuring our clients have a safe, informative, and responsive experience from start to finish, enabling them to bring their dream kitchens into reality.”

Mustafa Ghaddar

National Head of Showrooms

“Crikle has been an invaluable tool for driving sales forward in an intuitive, efficient, and professional way. This is a product you cannot do without during these times, and we intend to use it as much as possible from now on.”

Angus Barnett

Director and Cofounder

"Crikle finally gives us total control over every aspect of our campaigns, enhancing our professionalism and leaving our customers asking “How’d they do that?”. Crikle is a game-changer—and I have a feeling I’ve seen only the tip of the iceberg so far."

Lou Bortone

CEO

"The engagement we have with Crikle has enabled us to sell our products nationally. For Optiplan, Crikle is here to stay."

Andrew Briggs

Head of Design

“The Crikle remote sales platform has been a fantastic key addition for Optiplan, ensuring our clients have a safe, informative, and responsive experience from start to finish, enabling them to bring their dream kitchens into reality.”

Mustafa Ghaddar

National Head of Showrooms

“The Crikle remote sales platform has been a fantastic key addition for Optiplan, ensuring our clients have a safe, informative, and responsive experience from start to finish, enabling them to bring their dream kitchens into reality.”

Mustafa Ghaddar

National Head of Showrooms

“The Crikle remote sales platform has been a fantastic key addition for Optiplan, ensuring our clients have a safe, informative, and responsive experience from start to finish, enabling them to bring their dream kitchens into reality.”

Mustafa Ghaddar

National Head of Showrooms

“The Crikle remote sales platform has been a fantastic key addition for Optiplan, ensuring our clients have a safe, informative, and responsive experience from start to finish, enabling them to bring their dream kitchens into reality.”

Mustafa Ghaddar

National Head of Showrooms

Maximise revenue opportunities across the customer lifecycle

Crikle Concierge’s technology enables you to deliver tailored, hyper-personalised recommendations to customers at every point of the buyer journey via the recommendation engine and live conversations, providing built-in opportunities to maximise revenue and drive growth.

Drive customers closer to a purchase decision with powerful algorithmic recommendations
Instant and clear understanding of complex customer needs increases efficiency
Opportunities for upselling and cross-selling increase
Repeat business increased through greater trust and loyalty
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High-quality engagements at any point in your customer journey

No other sales and service engagement platform provides the flexibility to connect face-to-face with customers via any channel; social media, paid search, email campaigns, website widget, live chat, WhatsApp, and more. Streamline their experience to impact your bottom line:

Customers are presented with a series of questions to identify needs and wants. Created by consumer psychologists, they’re designed to ensure the recommendations are as good as your in-store staff.

At any point in the experience, the customer can quickly connect via video to the team. The team would have received the customer’s progress through the journey, and can guide them to a successful purchase during the video chat.

Double conversions by providing choice and responding to leads right when they need you the most. Improve retention with a modern, personalised approach to customer service

Make money, save money, get a competitive edge—and save time.

The ultimate human led customer engagement solution

Fully customisable to your business and brand
Develop complex self serve journeys and recommendation engines in minutes
Easily installed—no design or development required!
End to End support from the Crikle team

Self Service

Allow customers to receive recommendations as if they were in-store and quickly make a purchase decision

Live Experts

Customers can jump on a video or audio call at any point during the journey to seek assistance and expertise 

Multi-Channel

By marrying the two journeys, Crikle Concierge lets your business be truly multi-channel and gives your customers the power of choice

Thousands of happy customers spanning every industry

“The Crikle remote sales platform has been a fantastic key addition for Optiplan, ensuring our clients have a safe, informative, and responsive experience from start to finish, enabling them to bring their dream kitchens into reality.”

Mustafa Ghaddar

National Head of Showrooms

“Crikle has been an invaluable tool for driving sales forward in an intuitive, efficient, and professional way. This is a product you cannot do without during these times, and we intend to use it as much as possible from now on.”

Angus Barnett

Director and Cofounder

"Crikle finally gives us total control over every aspect of our campaigns, enhancing our professionalism and leaving our customers asking “How’d they do that?”. Crikle is a game-changer—and I have a feeling I’ve seen only the tip of the iceberg so far."

Lou Bortone

CEO

"The engagement we have with Crikle has enabled us to sell our products nationally. For Optiplan, Crikle is here to stay."

Andrew Briggs

Head of Design

“The Crikle remote sales platform has been a fantastic key addition for Optiplan, ensuring our clients have a safe, informative, and responsive experience from start to finish, enabling them to bring their dream kitchens into reality.”

Mustafa Ghaddar

National Head of Showrooms

“The Crikle remote sales platform has been a fantastic key addition for Optiplan, ensuring our clients have a safe, informative, and responsive experience from start to finish, enabling them to bring their dream kitchens into reality.”

Mustafa Ghaddar

National Head of Showrooms

“The Crikle remote sales platform has been a fantastic key addition for Optiplan, ensuring our clients have a safe, informative, and responsive experience from start to finish, enabling them to bring their dream kitchens into reality.”

Mustafa Ghaddar

National Head of Showrooms

“The Crikle remote sales platform has been a fantastic key addition for Optiplan, ensuring our clients have a safe, informative, and responsive experience from start to finish, enabling them to bring their dream kitchens into reality.”

Mustafa Ghaddar

National Head of Showrooms

Prepare to boost visitor engagement and convert up to 73% more leads

Video chat mirroring the quality of in-person conversation

One-click CRM integration with HubSpot, Salesforce, and Zoho

Optimised calendar sync and scheduling to increase efficiency and ensure no opportunity is missed

HD presentation and screenshare capabilities

Built-in qualification functionalities like notes and checklists to keep leads warm

White-labelling and customisation to ensure total brand consistency

82% of consumers want more human interactions from brands. Deliver it with Crikle Conceirge.