Crikle

Today’s customer expects to connect with businesses on their terms. They may prefer self service, to send simple questions over live chat, order quickly via e-commerce or want to be guided through the whole buying process.

With Crikle Concierge, your customers can access the expertise of people within your business and choose how they shop; via self service or by speaking to a live expert.

Augment online buying with the human touch and bring back that real-life experience – customers will repay you with repeated business and loyalty.

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Your customers want more personable experiences

What makes for a truly good customer experience? Speed. Convenience. Consistency. Friendliness. And the human touch—that is, making online interactions feel more human using a combination of live agent expertise, self service, powerful algorithms. You still need authentic engagements with your customers not only during pre sales but also during customer service to retain their business and loyalty. The human touch is – and always will be, important.

Thousands of happy customers spanning every industry

“The Crikle remote sales platform has been a fantastic key addition for Optiplan, ensuring our clients have a safe, informative, and responsive experience from start to finish, enabling them to bring their dream kitchens into reality.”

Mustafa Ghaddar

National Head of Showrooms

“Crikle has been an invaluable tool for driving sales forward in an intuitive, efficient, and professional way. This is a product you cannot do without during these times, and we intend to use it as much as possible from now on.”

Angus Barnett

Director and Cofounder

"Crikle finally gives us total control over every aspect of our campaigns, enhancing our professionalism and leaving our customers asking “How’d they do that?”. Crikle is a game-changer—and I have a feeling I’ve seen only the tip of the iceberg so far."

Lou Bortone

CEO

"The engagement we have with Crikle has enabled us to sell our products nationally. For Optiplan, Crikle is here to stay."

Andrew Briggs

Head of Design

Mustafa Ghaddar

National Head of Showrooms

Mustafa Ghaddar

National Head of Showrooms

Mustafa Ghaddar

National Head of Showrooms

Mustafa Ghaddar

National Head of Showrooms

Maximise revenue opportunities across the customer lifecycle

Crikle Concierge’s technology enables you to deliver tailored, hyper-personalised recommendations to customers at every point of the buyer journey via the recommendation engine and live conversations, providing built-in opportunities to maximise revenue and drive growth.

Drive customers closer to a purchase decision with powerful algorithmic recommendations

Instant and clear understanding of complex customer needs increases efficiency

Opportunities for upselling and cross-selling increase

Repeat business increased through greater trust and loyalty

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High-quality engagements at any point in your customer journey

No other sales and service engagement platform provides the flexibility to connect face-to-face with customers via any channel; social media, paid search, email campaigns, website widget, live chat, WhatsApp, and more. Streamline their experience to impact your bottom line:

Customers are presented with a series of questions to identify needs and wants. Created by consumer psychologists, they’re designed to ensure the recommendations are as good as your in-store staff.

At any point in the experience, the customer can quickly connect via video to the team. The team would have received the customer’s progress through the journey, and can guide them to a successful purchase during the video chat.

Double conversions by providing choice and responding to leads right when they need you the most. Improve retention with a modern, personalised approach to customer service