We are glad to see that you are interested in our company, our products and our services and we would like to provide you with some highlights regarding the way we handle and protect your personal data.
When using our services, you entrust us with your most personal information. We understand this is a big responsibility and work hard to protect your information and put you in control.
This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information.
Please read carefully this policy in order to understand how we handle your personal data.
Please visit this section regularly as the policy may be subject to change or update. Any significant changes to this policy will be notified.
By using this website, you agree to the collection, processing, and transfer of your data as described in this privacy policy.
In addition to this policy, please read our Cookie Policy and our Terms and Conditions.
The information collected on our platform is subject to the General Data Protection Regulation 2016/679 (Regulation (EU) 2016/679), also known as the GDPR, and the E-Privacy Directive (2002/58/EC). After Brexit, the legislation concerning data privacy in the United Kingdom will also be applicable. We will update this Privacy Policy with more information about the changes brought by Brexit.
Should you need any additional information on how we use your personal data, you can write us using the Contact page or you can send an email at privacy@crikle.com
Crikle Business Platforms Limited (hereinafter referred to as Crikle, we, us, our, the platform, or the website) is a limited company registered in England under company number 11134398.
Registered address: 85 Station Road, Edgware, United Kingdom, HA8 7JH.
Address: 85 Station Road, Edgware, United Kingdom, HA8 7JH
VAT number: 322376028.
Contact details
Phone: +44 20 3695 6307
E-mail: hello@crikle.com
Website: www.crikle.com
Accessing or using any part/function of our website, you agree to accept and comply with the terms, conditions and policies mentioned and/or available through hyperlink and you admit having the minimum legal age according to the applicable national law. If you do not accept the terms, conditions and policies set forth in this documentation, then you should not continue to access our website and/or use our services.
Generally, the personal data we collect is provided by you through email, on the website, through your account, on social media, during your visits to our headquarters, or provided by the meeting host that invites you to a call.
We can also receive your personal data from legal persons you represent in relation to Crikle, in case you are, for example, named as a contact person or legal representative. In all cases where we receive your personal data from a legal person, the legal person has the obligation to inform you in this regard.
Occasionally, when we are conducting a recruitment process, we may collect your data from specialized online platforms (eg LinkedIn) or from the information you send us through our contact form or by email (including your CV).
In addition, when you interact with us on social networks (i.e. likes, shares, comments, reviews, etc.), we will inevitably have access to your information, especially data that you have made public on your social media profile.
Please find below the purposes for which we process your data, the persons who have access to your data, and how we store it.
If you interact with us using the contact details available on the contact page or through the messenger of social networks (i.e. for information, feedback etc.), we will use your contact details and the data you provide us in order to handle your request, to assess the satisfaction of our customers and to continuously improve the services we offer.
Personal data
Last name, first name, phone number, email address, data you made available on your social media account and any other data you voluntarily send us.
Lawfulness of processing
Who can we share your data with?
We will only disclose your personal data to the extent that this is strictly necessary to achieve our specified purpose.
How long will we store the data
If you do not have an active account, we will store your data in our communication database for a maximum of 12 months after our last interaction.
Data transmitted through social media networks will be stored by them according to their policies.
Where is the data stored
The data registered through our website will be stored on the hosting provider's servers, located in the EU, the United Kingdom and the United States of America.
Data transmitted through social media networks will be stored by them according to their policies.
Data we download locally will be stored on our secure, local and cloud servers.
We use this information to facilitate your full access to our website. Without the processing of these personal data, running and operating a Crikle account is impossible.
By registering an account on our platform, you will be able to:
Personal data
Lawfulness of processing
We process your data pursuing our legitimate interest, namely, in order to ease your access to our products on the platform and to all the available benefits, such as personalise your sales environment, have online meetings which will direct the consumers to sales in one place (art. 6/1 / f GDPR)
We also process your data in order to perform a contract(Art. 6/1/b) GDPR)
Who can we share your data with?
We will only disclose your personal data to the extent that this is strictly necessary to achieve our specified purpose.
How long will we store the data
We will keep your data in your account as long as you decide to keep the account open and maximum 3 years after the last authentication.
Where is the data stored
The data registered through our website will be stored on the hosting provider's servers, located in the EU, the United Kingdom and the United States of America.
Data we download locally will be stored on our secure, local and cloud servers.
We recommend you to follow these guidelines when choosing a password:
○ Include both uppercase and lowercase letters (for example a-z and A-Z).
○ Include numbers and special characters (e.g.! @ # $% ^ & * () _ + =} {: ”?> <)
○ Include at least six alphanumeric characters.
○ Do not use a word in any language, jargon, dialect, etc.
○ Do not use personal information, last name, etc.
Once a user has created an account on the Platform, he/she has the possibility to voluntarily complete the details of his/her profile, by adding information about the company to personalize the account, or by adding other team members. In addition, you can also integrate your Salesforce or Hubspot account to your Crikle account.
Personal data
Account data (slogan, logo of the company, web browser icon, custom footer), additional team member’s data (first and last name, email address)
Lawfulness of processing
We process your data in order to pursue our legitimate interest and give you the chance to personalise your account and add several team members to your company’s space (Art. 6/1/f of 2016/679 (EU) Regulation);
We also process your data in order to perform a contract (Art. 6/1/b) GDPR)
Who can we share your data with?
We will only disclose your personal data to the extent that this is strictly necessary to achieve our specified purpose.
How long will we store the data
We will keep your data in your account as long as you decide to keep the account open and maximum 5 years after the last authentication.
Data shared with other platforms (Salesforce and Hubspot) will be stored by them according to their policies.
Where is the data stored
The data registered through our website will be stored on the hosting provider's servers, located in the EU, the United Kingdom and the United States of America.
Data shared with other platforms (Salesforce and Hubspot) will be stored by them according to their policies.
Data we download locally will be stored on our secure, local and cloud servers.
We process the billing information in order to allow the payment for your chosen plan.
Personal data
Full name, email address, phone number, company name, credit card information
Lawfulness of processing
We process your data in order to perform a contract (Art. 6/1/b) GDPR)
Who can we share your data with?
We will only disclose your personal data to the extent that this is strictly necessary to achieve our specified purpose.
How long we will store the data
We will keep your data in your account as long as you decide to keep the account open and maximum 3 years after the last authentication, except for the documents that are subject to retention terms imposed by the national legislation (such as accounting data)
Data shared with the payment processors will be stored by them according to their policies.
Where the data is stored
The data registered through our website will be stored on the hosting provider's servers, located in the EU, the United Kingdom and the United States of America.
Data shared with the payment processors will be stored by them according to their policies.
Data we download locally will be stored on our secure, local and cloud servers.
We will process personal information in order to perform our service: give you the opportunity to make calls and have virtual meetings.
Personal data
User account data, full name, e-mail address, team member name and email address, guest name and email address, image and voice (through recordings)
Lawfulness of processing
We process data based on your consent (Art. 6/1/a of Regulation (EU) 2016/679) given to record the meetings;
We will process the data to pursue our legitimate interest to give you access to our full services (Art. 6/1/f of 2016/679 (EU) Regulation);
We also process your data in order to perform a contract (Art. 6/1/b) GDPR).
Who can we share your data with?
We will only disclose your personal data to the extent that this is strictly necessary to achieve our specified purpose.
How long we will store the data
We will keep these data as long as you decide to keep the account open and maximum of 3 years after the last authentication.
The recording downloaded by our clients will be stored by them according to their policies.
Where the data is stored
The data registered through our website will be stored on the hosting provider's servers, located in the EU, the United Kingdom and the United States of America.
The recording downloaded by our clients will be stored by them according to their policies.
Data we download locally will be stored on our secure, local and cloud servers.
We will collect your personal data in order to provide you access to the marketplace available on our platform.
Personal data
User account data, full name, e-mail address, team member name and email address, guest name and email address
Lawfulness of processing
We will process the data to pursue our legitimate interest to give you access to our full services (Art. 6/1/f of 2016/679 (EU) Regulation);
We also process your data in order to perform a contract (Art. 6/1/b) GDPR).
Who can we share your data with?
We will only disclose your personal data to the extent that this is strictly necessary to achieve our specified purpose.
How long we will store the data
We will keep these data as long as you decide to keep the account open and maximum of 3 years after the last authentication.
Data shared with other platforms ( Salesforce, Hubspot) will be stored by them according to their policies.
Where the data is stored
The data registered through our website will be stored on the hosting provider's servers, located in the EU, the United Kingdom and the United States of America.
Data shared with other platforms ( Salesforce, Hubspot) will be stored by them according to their policies.
Data we download locally will be stored on our secure, local and cloud servers.
We will send you email notifications when you have created your account, when you want to reset your password, when you are added to a virtual team on Crikle, or when you are invited to a virtual meeting.
Personal data
User account data, full name, e-mail address;
Lawfulness of processing
We will process the data to pursue our legitimate interest to inform you about the interaction/changes on your account (Art. 6/1/f of 2016/679 (EU) Regulation);
We also process your data in order to perform a contract (Art. 6/1/b) GDPR)
Who can we share your data with?
We will only disclose your personal data to the extent that this is strictly necessary to achieve our specified purpose.
How long we will store the data
We will keep sending you notifications as long as you decide to keep the account open and maximum 3 years after the last authentication.
Where the data is stored
The data registered through our website will be stored on the hosting provider's servers, located in the EU, the United Kingdom and the United States of America.
Data we download locally will be stored on our secure, local and cloud servers.
You may find us on Facebook, Twitter, Youtube and LinkedIN. Whenever you interact with us through our social media accounts (eg comments, likes, shares, reviews, etc.) we will have access to your data made publicly available on your profiles.
Personal data
Name, photo, any publicly accessible information on your social media profiles, or voluntary communicated by you.
Lawfulness of processing
We process your data in order to answer your request before concluding a contract (Art. 6/1/b of Regulation (EU) 2016/679), or pursuing our legitimate interest (Art. 6/1/f of Regulation (EU) 2016/679) to answer any question, suggestion or complaint you may send and to improve our services and the experience we offer our customers, plus the legitimate interest in keeping you up to date with news that Crikle publishes and which may be of interest to you.
Who can we share your data with?
We will only disclose your personal data to the extent that this is strictly necessary to achieve our specified purpose.
How long will we store the data
Data shared on social media networks will be stored by them according to their policies.
Where data is stored
Data shared with social media platforms will be stored by them according to their own policies.
Data we download locally will be stored on our secure, local and cloud servers
It is the responsibility of Crikle and of the social platform (as joint controllers), according to the European policies to process active displayed data (eg cookie ID) when a user of our website interacts with social networks through built-in buttons and widgets.
On our website, we have integrated social plugins of Facebook, Twitter, Youtube, LinkedIN.
Personal data
Name, photo, any publicly accessible information on your social media profiles, or voluntary communicated by you.
Lawfulness of processing
We will process your data pursuing our legitimate interest to facilitate an easy way to share content from our platform (Art. 6/1/f of Regulation (EU) 2016/679)
Who can we share your data with?
We will only disclose your personal data to the extent that this is strictly necessary to achieve our specified purpose.
How long will we store the data
Data shared with social media platforms will be stored by them according to their own policies.
Where data is stored
Data registered through our website will be stored on the hosting provider's servers, located in the EU, the United Kingdom and the United States of America.
Data shared with social media platforms will be stored by them according to their own policies.
Data we download locally will be stored on our secure, local and cloud servers.
When you visit our website, we collect data about you through online identifiers (cookies and IP), stored in log files.
We use this information to be able to design our website according to the needs of our users. We may also use your IP address to diagnose any malfunctions of our servers and to manage our website, analyse trends, track visitor movements, and collect general demographic information that helps us identify visitor preferences.
You can find more information about cookies, as well as how to delete cookies and deactivate their tracking system by accessing the Cookie Policy available on our website.
Personal data
Internet Protocol (IP), computer general location, device (country level), website viewing history, timestamp, request/action
Lawfulness of processing
We use cookies pursuing our legitimate interest, in order to make your experience on our website easy and pleasant, (Art. 6/1 / f of Regulation (EU) 2016/679)Non-essential cookies are not used without your consent (Art. 6/1 / a of Regulation (EU) 2016/679)
Who can we share your data with?
Regulatory and other state authorities, if required by legal or statutory provisions.
We will only disclose your personal data to the extent that this is strictly necessary to achieve our specified purpose.
How long will we store the data
There are session cookies and persistent cookies. While the session cookies are deleted when the browser is closed, the persistent cookies may have a different lifetime, depending on the cookie’s purpose.
You may find more information about the lifetime of the cookies we use in our Cookies Policy.
Where data is stored
Data is stored on servers located in the EU, the United Kingdom or the United States of America.
We may send you information about the products and services we offer if you have required it (via email, contact page or by subscribing to our newsletter) or in case you are already our customer, and this information is of particular interest for you.
Personal data
Last name, first name, phone number, email address,
Lawfulness of processing
Who can we share your data with?
We will only disclose your personal data to the extent that this is strictly necessary to achieve our specified purpose.
How long will we store the data
Where data is stored
The data registered through our website will be stored on the hosting provider's servers, located in the EU, the United Kingdom and the United States of America.
Data shared with the newsletter or SMS service provider will be stored on their servers, according to their policies.
Data we download locally will be stored on our secure, local and cloud servers.
Important:
If you no longer wish to receive newsletters or informational materials from Crikle, you have to click on the "Unsubscribe" button available on the emails we sent you.
We may send you personalized advertising based upon customised client lists that we decide together with Facebook, LinkedIN and Hubspot, if you have given us your consent to collect marketing cookies.
You can find more information about cookies, as well as how to delete cookies and deactivate their tracking system by accessing the Cookie Policy available on our website.
Personal data
Internet Protocol (IP), geo-location, device (country level), website viewing history, timestamp, request/action, cookie ID
Lawfulness of processing
Who can we share your data with?
Regulatory and other state authorities, if required by legal or statutory provisions.
We will only disclose your personal data to the extent that this is strictly necessary to achieve our specified purpose.
How long will we store the data
There are session cookies and persistent cookies. While the session cookies are deleted when the browser is closed, the persistent cookies may have a different lifetime, depending on the cookie’s purpose.
You may find more information about the lifetime of the cookies we use in our Cookies Policy.
Data shared with social media platforms will be stored by them according to their own policies.
Where data is stored
Data is stored on servers located in the EU, the United Kingdom or the United States of America.
Data shared with social media platforms will be stored by them according to their own policies.
Crikle pays close attention to protect your data and applies appropriate technical and organizational measures to ensure the protection of personal data processed, appropriate to the risks and categories of data protected. In particular, we protect your data by limiting the access to authorized persons, respecting the applicable laws, as well as taking measures against data change, loss, damage or destruction.
Remember, however, that no data processing is guaranteed 100% secure!
If you suspect a breach of the confidentiality of your data, please contact us immediately at privacy@crikle.com
Important: After the data retention period ends, your data will be deleted. We will continue to use this data only after its irreversible anonymization, in case we believe it could help us improve the quality of our products or services.
Our website may contain links to other websites that are not owned or controlled by us. Please note that we are not responsible for the privacy practices of other websites or third parties. We encourage you to be aware of this fact when you leave our website and to read the privacy policies of each website that may collect your personal data.
The content included on our website is shown for information purposes only and it is made available in good faith. If the published content or any other information falls under the copyright laws or related laws, please let us know at hello@crikle.com, in order to take legal action.
Crikle assumes no responsibility and cannot be held liable for any damages caused by the improper use of the products/services contracted through this website.
We do not assume the liability for malfunctions, viruses, damage caused by system errors caused when accessing our webpages.
However, we will do our best to keep the information provided updated.
The image of the products is purely informative; some features of the products presented on the website may be modified without notice or may contain operation errors. In addition, it may happen that product descriptions could be incomplete, even if we try to keep the most relevant information.
Crikle is not intended to be used by minors and does not collect through the website, knowingly, information about children under 18 years old. In case a minor will access and use our website, we will automatically consider that he/she had the consent of his/her legal guardian. If we discover that a minor has used our website without the consent of his/her legal guardian, we will delete all the personal data related to him/her.
Your personal information will be transferred to recipients established outside the European Economic Area, including the United Kingdom and the United States of America. We will ensure that all transfers take place in accordance with applicable data protection laws.
If the country in which we will transfer your data is outside of the EEA and has not been recognized as providing adequate protection by the European Commission, the transfer shall be made based on agreements using standard contractual clauses or other appropriate guarantees, under the applicable law. We will authorize the international transfer of data only to controllers/processors who offer adequate guarantees, provide opposing rights and effective remedies for the data subjects.
This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the EEA under the GDPR including:
As a data subject, you have specific legal rights with respect to the personal data we collect and process. Crikle respects your rights and upholds your interests.
Access your data: You can require information about the personal data we process, including information about what categories of data, what they are used for, where we collected them, if they are not collected directly from you and to whom they were disclosed (if any). You can obtain a copy from us, free of charge, with the personal data that we keep about you. We reserve the right to charge a reasonable fee for abusive requests.
Unless the processing is necessary:
Right of opposition: You can object to the processing of personal data at any time due to your special condition. In this case, we will no longer process your personal data, unless we can prove a well-founded, legitimate reason, a major interest for the process, or to state, exercise, or defence a right. When you object to the processing, please specify whether you wish to delete your personal data or to restrict its processing.
Right to file a complaint: In case of an alleged violation of the data protection legislation, you can file a complaint to the national supervisory authority for data protection:
Time period: We will try to answer your request within 30 days. However, the period might be extended regarding the request's complexity.
Restricting access: In certain situations, we may not be able to grant you access to all or part of your personal data due to restrictions provided by law. If we refuse your request to access your data, we will inform you of the reason for the refusal.
Impossibility of identification: In some cases, we may not be able to identify personal data due to the lack of identification elements provided in the application you send us. In such cases, if you do not provide additional information to identify you, we will not be able to comply with your request and allow you to exercise your legal rights, as described in this section.
To exercise your legal rights, or should you wish any other additional information on how we use your data, please contact our Data Protection Officer, in writing at privacy@crikle.com
Last updated on Dec 15th 2021