We use cookies and similar tools on our applications and website, crikle.com (the “Website”) to improve its performance and enhance your user experience. This policy explains how we do that.

WHAT ARE COOKIES?

Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. We use the term “cookies” in this policy to refer to all files that collect information in this way.

There are many functions cookies serve. For example, they can help us to remember your username and preferences, analyse how well the Website is performing, or even allow us to recommend content we believe will be most relevant to you.

Certain cookies contain personal information – for example, if you click to “remember me” when logging in, a cookie will store your username. Most cookies will not collect information that identifies you, but will instead collect more general information such as how users arrive at and use the Website.

WHAT SORT OF COOKIES DOES THE WEBSITE USE?

Generally, our cookies perform up to three different functions:

Essential cookies: Some cookies are essential for the operation of the Website. If you opt to disable these cookies, you will not be able to access or use all of the features that the Website incorporates.

Performance cookies: We utilise other cookies to analyse how our visitors use the Website and to monitor performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages.

Functionality cookies: We use functionality cookies to allow us to remember your preferences. For example, cookies save you the trouble of typing in your username every time you use the Website, and recall your customisation preferences.



Cookie

 

Legal Basis

      

Type

Google Analytics

 

Legitimate interests - used to measure website activity and traffic patterns. Users are provided the option to opt out.

 

Performance

Intercom

 

Contractual & Legitimate Interests - used to provide customer services for existing customers and to provide pre-sales support to prospective customers.

 

Functionality

Google Tag Manager

 

Legitimate interests - used to fire intercom and other functionality on the website.

 

Functionality

 

DOES ANYONE ELSE USE COOKIES ON THE WEBSITE?

We do use or allow third parties to serve cookies that fall into the three categories above. For example, like many companies, we use Google Analytics to help us monitor our traffic. We may also use third party cookies to help us with market research, revenue tracking, improving site functionality and monitoring compliance with our Terms and Conditions and Acceptable Use Policy.

CAN YOU BLOCK COOKIES?

As we have explained above, cookies help you to get the most out of the Website.

However, if you do wish to disable cookies then you can do so by amending the settings within your browser or mobile device.

Please remember that if you do choose to disable cookies, you may find that certain sections of the Website do not work properly.

MORE INFORMATION

More detail on how businesses use cookies is available at www.allaboutcookies.org. If you have any queries regarding this Cookies Policy please contact Crikle by e-mail at support@crikle.com.

Version 1.0 24 September 2019



This agreement (together with the documents referred to in it) between you and CRIKLE BUSINESS PLATFORMS LIMITED incorporated and registered in England and Wales with company number 11134398 and whose registered office is at 85 Station Road, Edgware, United Kingdom, HA8 7JH ("Crikle", "we", "us" or "our") is a legal agreement for the use of our beta video calling and content sharing  software platform (the "Platform"). Our VAT Number is: 322376028.

By using and/or registering to use the Platform, you agree to the following terms:

  1. The Platform: (i) is a beta version; (ii) is provided on an ‘as is’ basis; and (iii) may not be free of bugs or errors and you agree that the existence of any bugs or errors shall not constitute a breach of this agreement. No representations, conditions, warranties or other terms of any kind are given in respect of the Platform, and all statutory warranties and conditions are excluded to the fullest extent possible. All and any such responsibility and liability is expressly disclaimed. Furthermore, we exclude any liability whatsoever for any services, data or content created, modified or provided by you or any other third party for use on, with or through the Platform.
  2. Crikle grants you a personal, non-commercial, non-transferable, non-exclusive, payment free licence to use the Platform on the terms of this agreement. Access to the Platform is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Platform without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
  3. Save for death and personal injury caused by Crikle’s negligence, we shall have no liability of any kind in any circumstances whatever. In particular, we shall have no liability in any circumstances whatever for any data loss or corruption and you agree that you have sole responsibility for protecting your data and any content you post or upload to the Platform.
  4. The terms of our Privacy Policy, Cookies Policy and Acceptable Use Policy shall apply to your use of the Platform. We may revise this agreement (or any of the documents referred to in it) at any time.
  5. Crikle is the owner or the licensee of all intellectual property rights in the Platform. By uploading or posting content to the Platform and providing access to your system’s source code repository, you hereby grant to Crikle a perpetual, worldwide, non-exclusive, royalty free and transferable licence (with right to sub-license) to, including without limitation, use, reproduce, display and transmit the content and source code to the extent it is necessary in order to enable your use of the Platform.
  6. This agreement and any document expressly referred to in it constitute the whole agreement between us and supersede any previous discussions, correspondence, arrangements or understandings between us. You agree to indemnify us for any losses we may incur as a result of your breach of the terms of this agreement.
  7. This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. Any dispute or claim arising out of or in connection with this agreement will be subject to the exclusive jurisdiction of the courts of England and Wales.

Version 1.0, 24th September 2018



BACKGROUND

CRIKLE BUSINESS PLATFORMS LIMITED takes your privacy very seriously. We respect and value the privacy of all of our customers and will only collect and use personal data in ways that are documented here, in our Cookies Policy and in our Terms of Use, and in a way that is consistent with our obligations and your rights under the law.

This policy together with our Terms of Use and any other agreement between you and us and sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by Crikle.

1. INFORMATION ABOUT US

CRIKLE BUSINESS PLATFORMS LIMITED.

Limited company registered in England under company number 11134398.

Registered address: 85 Station Road, Edgware, United Kingdom, HA8 7JH.

Address: 229, Shoreditch High Street, London, E1 6PJ.

VAT number: 322376028.

Data Protection Officer: Jay Singh.

Email address: jay@crikle.com.

Telephone number: +44 (0) 7776257292.

Postal Address: c/o Jay Singh, 229, Shoreditch High Street, London, E1 6PJ.

2. WHAT DOES THIS NOTICE COVER?

This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

3. WHAT IS PERSONAL DATA?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The personal data that we use is set out in Part 5, below.

4. WHAT ARE MY RIGHTS?

Under the GDPR, if you are a resident in the EEA, you have the following rights, which we will always work to uphold:

  1. The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.
  2. The right to access the personal data we hold about you. Part 10 will tell you how to do this.
  3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
  4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.
  5. The right to restrict (i.e. prevent) the processing of your personal data.
  6. The right to object to us using your personal data for a particular purpose or purposes
  7. The right to data portability. This means that you can ask us for a copy of your personal data held by us to re-use with another service or business in many cases.
  8. Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

5. WHAT PERSONAL DATA DO YOU COLLECT?

We may collect some or all of the following personal data (this may vary according to your relationship with us):

  • Name;
  • Address;
  • Email address;
  • Telephone number;
  • Business name;
  • Job title;
  • Profession;
  • Payment information;
  • Location information;
  • Information provided by third parties;
  • Information about how you access and use our services (e.g.: pages visited, referral website);
  • Information about your device (e.g.: anonymized IP address, type of device);
  • Comments and opinions that you express when you contact us via email, phone or chat.

6. HOW DO YOU USE MY PERSONAL DATA?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data will be used for the following purposes:

  • Providing and managing your account (legal basis: contractual).
  • Supplying our products and services to you. Your personal details are required in order for us to enter into a contract with you (legal basis: contractual).
  • Personalising, improving and tailoring our products and services for you (legal basis: legitimate interests).
  • Communicating with you. This may include responding to emails or calls from you (legal basis: contractual and legitimate interests).
  • Supplying you with information by email or post that you have opted-in to. You may unsubscribe or opt-out at any time by updating your communication preferences in the user profile page of your product or by clicking the unsubscribe link in our emails to you (legal basis: legitimate interests).

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email or telephone or post with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

7. HOW LONG WILL YOU KEEP MY PERSONAL DATA?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

  • we will use and store your personal data for as long as it is necessary to provide our service to you and for the purpose of satisfying any legal, accounting or reporting requirements. Thereafter we will only keep data in anonymised form so that it can no longer be associated with you to help improve our products and services;
  • if you are not a customer and we have your personal data for the purpose of communicating with you we will use it and store it until either you let us know that you no longer want to receive communications from us or for a period of up to 24 months;

8. HOW AND WHERE DO YOU STORE OR TRANSFER MY PERSONAL DATA?

We may store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR including:

  • Having a GDPR-compatible Data Processing Addendum with sub-processors in third countries;
  • Making sure that such sub-processors have adequate security procedures in place.

The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:

  • Encrypting your data while it is in transit;
  • Where possible, encrypting your data when it is stored;
  • Yearly independent reviews of our security processes and procedures via our ISO27001 certification.

9. DO YOU SHARE MY PERSONAL DATA?

We may sometimes contract with the following third parties to supply products and services to you on our behalf. These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your personal data that we hold. You can check the list of sub processors here

If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.

We may sometimes contract with third parties (as described above) that are located outside of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). If any personal data is transferred to a third party outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR, as explained above in Part 8.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

10. HOW CAN I ACCESS MY PERSONAL DATA?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within 21 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

11. HOW DO I CONTACT YOU?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of the Data Protection Officer):

Email address: jay@crikle.com.

Telephone number: +44 (0) 7776257292.

Postal Address: 229, Shoreditch High Street, London, E1 6PJ.

12. CHANGES TO THIS PRIVACY NOTICE

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be made available here and where applicable we might also notify you via email and/or in our products


Version 1.0, 24 September 2019



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